Refund policy

At Pressed Moments, many of our products are made to order and/or custom designed specifically for your event. Because of the personalized nature of our work, we are unable to offer refunds once an order has been placed.

Made-to-Order & Custom Items

All Pressed Moments items are created specifically for each customer, often based on selected themes, colors, quantities, or custom requests. For this reason:

• All sales are final.

• Refunds are not offered on made-to-order or custom items.

• This includes (but is not limited to): custom theme orders, personalized designs, consultation-based orders, and any items created specifically for your event.

Custom Design & Mock-Up Approval

For custom or consultative design orders, you will receive a design mock-up  for approval before production begins. Once you approve the mock-up:

• The order is considered final and locked in for production.

• No refunds or cancellations are available after mock-up approval.

• Approval confirms that the design, spelling, layout, and overall look meet your expectations.

Exceptions

If your order arrives with a production defect or an error that was made on our end, please contact us within 48 hours of delivery with photos of the issue. We’ll review it and, if appropriate, arrange a replacement.

Please Order Carefully

We encourage you to review all product details, descriptions, and mock-ups carefully before placing your order or approving your design. If you have questions about timing, sizing, or customization, we’re always happy to help before you purchase.